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Online Returns Policy
Thank you for shopping online, we hope you love your purchase. If however, the merchandise you received is not to your satisfaction, the following are the steps you need to make to return or exchange the item(s) you bought online.
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The following conditions need to be met: |
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Item for return is within 15 days* from the time that it was purchased—indicated on the receipt you receive. |
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Item must be in new and original condition as purchased. |
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Receipt printout must be sent together with the item to be returned or exchanged, as proof of purchase. |
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The returns/exchange form is properly filled out—to advise us of your preference for the return/exchange |
*15 days applies to local or domestic shipment only.
For International shipment, item for return is should be within 20 days from the time that it was purchased.
Return the item WITH (1) the printout of the receipt and (2) the returns/exchange form to the address below. Please do not re-use the courier or packaging bag which came with your delivery. You need to send back the item in a different packaging. Shipping cost (to return the item to TFC) will be shouldered by the customer.
Returns/exchanges address:
The Flower Collection
#14 Calle Industria Road, Bagumbayan, Quezon City 1110
Philippines
For your convenience, items purchased online may also be returned in any of our boutiques, provided that all Online Returns Policy conditions (listed above) are met.
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Defective/Damaged Item
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In case the item you receive has factory defects, please advise us about this immediately within 24 hours upon receiving the item(s). |
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Damaged items may be replaced with the same item originally purchased, but this is subject to stock availability. |
Please note that the Online Store cannot accept returns or exchanges for item(s) that was/were purchased through any The Flower Collection store.
Other concerns regarding your online order?
Kindly double-check the items you received against your receipt. Should there be any discrepancies between what has been delivered and the item(s) on your receipt, please email online@theflowercollection.com.ph or call Customer Service at any of these numbers (632) 4401609, 6350657, 6387624.
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